Policies

Payment

We accept PayPal.

 

Pricing

All prices in USD. The prices indicated do not include taxes (if applicable) or shipping and handling fees.

 

Shipping

Items usually ship within 3-5 days unless otherwise specified.


Free shipping for local delivery in Hong Kong.
 
International orders are shipped (Air Mail) with insurance. Depending on where you live, the time it may take the order to reach you may vary between 3 - 17 working days. You may have duties, taxes and/or custom fees charged upon delivery. These fees vary from country to country. You are responsible for paying these fees. If you refuse to pay them upon delivery, your package will be returned to us. Upon receipt, we will refund your product (minus shipping fees for both ways). For more information, we strongly advise you to check with the Customs department in your country about its import policies.
 
We ship to most countries including but not limited to Australia, Canada, China, France, Italy, Germany, Japan, Singapore, UK, USA. If you live in a remote country or area, please contact us before purchase.
 

Refunds and Exchanges

We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. If for any reason you do not absolutely love your purchases, we will gladly issue a refund for the value of the merchandise or exchange your items within 30 days of purchase. Item must be returned in its original packaging, in its original condition.

 
Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us via returns [!at] artonomos.com immediately.
  
To initiate a refund, please notify us of the return via email (returns@artonomos.com). Upon confirmation from our customer service, please return the item to 16 H, Fu Cheung Centre, 5-7 Wong Chuk Yeung Street, Fotan, Hong Kong. We strongly encourage you to return the item through a carrier that provides a tracking number and insurance. Return shipping will be paid by the customer.
 
We aim to process all returns within a few days of receipt. Refunds are issued after returned items have been received and processed. If for any reason the returned item is not in its original condition, a restocking fee will be deducted from the refunded amount. Refunds are issued back in the original form of payment. Shipping and handling fees are non-refundable.
 
We do not offer refunds for Limited Edition and Customized products.
 
Security & Privacy
All transactions are processed through Paypal which use industry-leading technology (such as SSL) to keep your information safe. We would also like to assure you that any personal information gathered in the membership section is subject to strict confidentiality. We will never sell or disclose any information concerning our customers to third parties.
 
 
Support
If you have questions regarding shipping, payment and other policies, please contact us by emailing to sales@artonomos.com